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Shipping Policy

Shipping:

Orders are usually shipped within 24-48 hours after they are processed (business days only). Pre-made mods may take up to 3-4 business days to fulfill. If you have any questions regarding your order status, please let us know.

 

Shipping Method Time Cost
First Class Shipping

Domestic Typically takes 3-7 business Days. (Flat $4.99)

International shipping varies by country and increases based on weight.  Can take 10-21 business days but may take longer depending on customs.  Some countries such as Brazil and Philippines can take as long as 8-12 weeks in some occasions.  No tracking or insurance is available with First class but many can be followed or partially followed on usps.com

Domestic is flat $4.99.

International shipping first class varies

Free Shipping on Orders over $25.99 (US Only) Usually Takes 4-9 Business Days FREE*
Priority Shipping

Domestic Typically Takes 2-3 Business Days.

International Packages will take 6-10 business days excluding customs processing time. 

Starting Price for Domestic if $9.50 and increases by weight ($4.50+$5.00 handling fee)


Domestic Starts at $9.50. International Varies
Express Shipping

Domestic Typically Takes 1 Business Day.

 International Packages will take 3-6 business days excluding customs processing time.

Starting Price for Domestic if $26.99 and increases by weight


 

Domestic starts at 26.99. International varies
International Shipping is calculated on the website  First Class International: Typically 10-21 business days but may take up to 45 business days in certain situations.  No tracking or insurance is available with first class.  Priority typically arrives in 6-10 business days but customs in your country may delay package at times.  Priority includes tracking and insurance.  Express typically takes 3-6 business days but may take a bit longer due to customs.  Express is also fully traceable and insured.  

 

 

*FREE SHIPPING OFFER IS ONLY FOR ORDERS PLACED WITH US ISSUED CREDIT CARD OR US ISSUED PAYPAL ACCOUNT AND SHIPPING TO US DESTINATION.  WE RESERVE THE RIGHT TO CHARGE THE DEFAULT SHIPPING OF $4.99 FOR ALL ORDERS ORDERED USING A NON US BASED PAYMENT METHOD.

 

Sales Tax:

Sales tax is charged for Illinois orders at the rate of 7.25%.

Tracking Information:

Your package may not appear in their database until it nears its destination. If you see this message, it means that the package has been shipped out and is on its way to you:

The U.S. Postal Service was electronically notified by the shipper or shipping partner on [date] to expect your package for mailing. Information, if available, is updated every evening. Please check again later.
 

Returns:
If you're not completely satisfied with the products you purchased from us, you can return it within 30 days of purchase date. All items must be in excellent condition with original packaging. All of our fountain pens are non-exchangeable/returnable after ink has been installed and used. You must obtain a RMA number before returning any items. Items returned without RMA number will not be accepted. All custom made spinning pens are non-refundable. All shipping costs incurred for the items are non-refundable.

International Shipments:

Depending on the import tax clearance and local mail delivery process, your package may take longer to get to you. Please wait 60 days before inquiring about a lost package. Since delivery of international first class mail is not guaranteed, please choose priority or express mail option if you can. PenWish is not responsible for lost items during import tax inspections. We usually have proof of shipping weight with all items inside the package. So we will know if we did or did not include the items in your package.